Contact Us

Have a question? Give us a call at 209-727-7094 or
find us on Facebook & Instagram @fragrantfarmhouse
Come see us in person at
Fragrant Farmhouse Market
14075 E Highway 88
Lockeford, CA 95237

FAQ

We might have already read your mind.

Ordering

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

What shipping providers do you use?

Most packages will ship via USPS Priority Mail. For larger orders and those going longer distance, we may ship via UPS. You will receive tracking information as soon as your order has processed.

Eff! My package was lost, stolen, or damaged!

Oh no! Please file a claim with the shipping carrier first, then contact us letting us know your order number and your specific claim number. Once we receive that, we will work together to come to the best resolution.

Returns & Exchanges

How do I return an item?

We want you to be completely satisfied with your purchase. Not the scent? Just let us know—we’re happy to help! Ship back within 7 days of receiving your order or bring back to the store! In store purchases can be returned with receipt within 30 days of purchase in original condition.

What's the return policy

A return must be requested 30 days of the ship date, after which merchandise must be sent back within 15 days. Merchandise must not be worn, washed, dyed, or altered. Merchandise must be returned in its original packaging. Returns must include the packing slip supplied during return process (packing slip will auto-generate along with the return label). Package should only include items listed in that particular return packing slip. Merchandise that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you. Certain items are marked as not refundable and are not eligible for returns (ie. gift cards, gifts with purchase). Sets and Kits are not eligible for partial exchange or return.

I am expecting a refund. How long does this take?

Please allow 6-12 business days for us to receive your order. Heads up—it may take up to 10 business days for us to process your return. Once your items have undergone (and passed!) inspection, we will issue your refund to the original form of payment and will notify you of your refund via email. After your refund has been issued by us, please allow 2 additional business days for those funds to be posted to your account. Please note that your refund may only be credited to your original method of payment.

Products and Materials

How do you choose what materials to use?

Each piece we create is the product of years of designing, sourcing, and producing with the highest-quality materials. We thoroughly research and vet our raw materials to make sure they meet our standards, are good for you and better for the environment.

Where are your products made?

All of our products are made in-house in our storefront workshop. Our products are all made by us! Ashley, Emily, and Lindsay work hard to create the best possible products for you!